Privacy Policy

01Who we are and what this policy covers

This Privacy Policy explains how Assayva, a brand of The Nelson M Group LLC ("Assayva," "we," "us," or "our") collects, uses, shares, and protects personal data when you visit assayva.com (the "Site"), fill out a form, sign up for email or text-message updates, or reach out to us (together, the "Services"). The Nelson M Group LLC is the business responsible for your personal details.

Assayva is an information service that publishes plain-language educational content about how clinical research works, how to read a study listing, what informed consent means, and which questions to ask a study team, and lets visitors opt in to related updates by email or text. Assayva does not give medical advice, diagnosis, or treatment, does not run, recruit for, or enroll people in clinical studies, and does not match or refer people to studies or research sites. Assayva is not a medical provider, research sponsor, study site, or recruiter and does not provide financial, legal, or tax advice. Whether to take part in any research is always your own decision, made with your doctor.

Your use of the Services signals that you acknowledge this Policy. If it does not suit you, please do not use the Services.

02Information we collect

Topic information. The topic you select (for example, "reading a study listing" or "how consent works") may suggest an interest in a health area. We treat this as sensitive and never share it. Please do not send us diagnoses, medical records, test results, medication details, Social Security numbers, or other health or personal details through our forms or by text. We will not need it.

We will not knowingly gather Social Security numbers, financial account numbers, or government ID numbers.

03How we use your information

• To supply the Services you request, such as sending you educational clinical trial details on the topics you pick.
• To send the email and text messages you opted in to, for example confirmations, reminders, and (if you separately agreed) promotional messages.
• To respect your choices, including opt-outs, unsubscribes, and privacy requests.
• To keep records of your consent, as needed or recommended under laws and carrier rules for text messaging.
• To reply to your messages and help you out.
• To operate, secure, and improve the Site, and to prevent fraud, spam, and abuse.
• To follow the law and enforce our Terms & Conditions.

We do not use your information to make decisions that produce legal or similarly significant effects about you, and we do not make medical, eligibility, or enrollment determinations about you.

04How we share information

We do not sell your personal information. Nothing is "shared" for cross-context behavioral advertising.

No sharing of mobile information for marketing. We do not share your mobile phone number, text-message opt-in data, or consent records with third parties or affiliates for their marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties except as described in this section.

No partner sharing. We never sell, rent, or share your personal details, including your name, contact details, ZIP code, or interests, with study sponsors, research sites, recruiters, pharmaceutical or device companies, lead-generation companies, or any any other business partners, and we are not paid by anyone for your data. We share information only in these limited situations:

• Service providers. Vendors that act on our behalf and under contract, such as website hosting, email delivery, customer-relationship software, form processing, and SMS platforms and the carriers or aggregators that deliver text messages. They may use your information only to provide services to us, and not for their own marketing.
• Legal and safety. When needed by law, subpoena, or legal process, or to protect the rights, safety, and property of you, us, or others.
• Business transfers. If The Nelson M Group LLC is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Policy. Mobile opt-in data will not be transferred to a buyer for its own marketing without your consent.
• De-identified or aggregate data. We may use data that cannot reasonably identify you for analysis and reporting.

05Text messaging (SMS)

If you opt in, we deliver text messages for the program Assayva Lab Notes. We use your mobile number only to deliver those messages and to administer the program. See our SMS Terms for message types, frequency, costs, and how to opt out.

• Text consent is optional and is not a condition of purchase or of using the Services.
• Informational and promotional consents are collected separately via two unchecked boxes.
• Reply STOP at any time to opt out. Reply HELP for help.
• Message frequency varies. Message and data rates may apply.

06Text messages: rates, frequency, STOP and HELP

Message and data rates may apply. Message frequency may vary (up to about 8 messages a month, depending on the topics you choose). Text START to join, or opt in with the form on our Get Started or text updates page. Consent is not a condition of purchase or of using the Services.

• STOP: Reply STOP to any message to opt out (STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work). You will get one confirmation text and then no more messages.
• HELP: Reply HELP to any message for help, or contact us by email at [email protected] or by phone at 888-912-1958.

Mobile information and text-message opt-in data are not sold or shared. We do not sell, rent, or share mobile phone numbers, text-message opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes. Service providers (such as our messaging platform and carriers) may handle this information only to deliver messages and operate the program for us.

07Cookies, analytics, and similar technologies

Our cookies and similar technologies are limited to what is needed to run the Site safely. Fonts and images come from this site, not from third-party hosts. We do not use advertising or cross-site tracking cookies.

If we enable privacy-focused analytics in the future (for example, counts of page views), we will use it only to understand how the Site performs, and we will update this section. You can control cookies through your browser settings. We honor the Global Privacy Control (GPC) signal as a request to opt out of sale or sharing where applicable. Because we never sell or share personal data, there is nothing further to opt out of.

08Your choices

• Text messages: reply STOP to any text.
• Email: use the unsubscribe link in any email or write to [email protected].
• Update or correct your information: contact us at the address below.
• Delete your information: tell us, and we'll remove it unless we need to keep it for the reasons described under "Retention."

Opting out of one channel does not opt you out of others. Tell us if you'd like to opt out of everything.

09Retention

We retain personal information only for as long as the purposes in this Policy require, including to honor opt-outs and to meet legal and recordkeeping obligations. As a general guide:

• Contact details and preferences: until you request deletion or you have been inactive for 24 months, whichever comes first.
• Text-message consent records and opt-out records: kept for at least 4 years after your last interaction, so we can show you consented and follow your opt-out.
• Support messages: up to 3 years.
• Server logs: up to 12 months.

When no longer needed, we delete or de-identify information.

10Security

We use appropriate administrative, technical, and physical safeguards, including encryption in transit (HTTPS), access controls, and vendor due diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Text messages are not encrypted, so we ask that you never reply with confidential personal or policy information.

11Your privacy rights (California and other states)

Depending on where you live (among them California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia), you may have the right to:

• Know and access the personal information we hold about you, and the categories of sources and recipients.
• Correct inaccurate information.
• Delete your personal data, subject to legal exceptions.
• Port your information in a usable format.
• Opt out of the sale or sharing of personal details, targeted advertising, and profiling. We do none of these.
• Limit the use of sensitive personal details. We use it only to offer the Services you ask for.
• Not be discriminated against for exercising your rights.

How to make a request

Email [email protected] with the subject "Privacy Request," or write to us at the address below. We will verify your identity by matching details you offer against what we hold, and we reply within 45 days (we may extend once by up to 45 more days with notice). An authorized agent may submit a request on your behalf with your in writing permission. If we deny a request, you may appeal by replying to our decision, and you may contact your state attorney general.

California disclosures

In the past 12 months we have gathered the categories of details listed in Section 2 for the uses listed in Section 3, and shared them only to service providers (Section 4). We have not sold or shared personal details. California residents may also request details about disclosures of personal information to third parties for their direct marketing reasons (California "Shine the Light" law). We make no such disclosures. We do not knowingly sell or share the personal details of anyone under 16.

Nevada

Nevada residents may let us know to stop any sale of covered data. We will not sell covered data.

12Children's privacy

The Services are intended for adults 18 and older. We never knowingly gather personal details from anyone under 18, and the Services are not aimed at children. If a child may have shared personal data with us, tell us and we will remove it.

13Consent to communications and the TCPA

We send marketing or informational text messages through automated technology only after you give prior express consent (and, for promotional messages, prior express written consent) by checking the applicable unchecked SMS consent box on our forms or by texting START to 888-912-1958. Your consent is not required to use the Services or to buy anything, and you can revoke it at any time by replying STOP, or by any other reasonable means, such as emailing [email protected]. We respect opt-out requests without delay. Your phone number will be used only for the purposes outlined in this Policy and the SMS Terms.

We abide by the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and the carrier code of conduct, and we retain consent records as described above.

14Third-party links and public resources

Our Site may link to other sites, including public and government resources like ClinicalTrials.gov and the National Institutes of Health. We never control them and are not responsible for their privacy practices. Please read their policies.

15U.S. operations

The Services are intended for people located in the United States, and details is processed in the United States. If you use the Services from elsewhere, you do so at your own initiative and are responsible for local law.

16Changes to this policy

We may update this Policy from time to time. We will change the "Last updated" date above, and if changes are material we will give notice by email or on the Site. Where required by law, we will ask for your consent again.

17Contact us

Questions, requests, or complaints about privacy? You can reach us by mail, email, phone, our online contact form, or by replying HELP to any text: